Starter Templates – Plugin Installation Failed

Starter Templates are built with the free version of page builders and some other plugins. While importing a template, if these required plugins are not available on your website, they will be automatically installed.

In case, the automatic plugin installation process fails, you will see a popup showing an error – “Plugin Installation Failed

This article will explain the possible reasons for this error and how you can solve it.


AJAX Request Failed – When you click on the import button, an AJAX request is sent to our server. This request initiates the installation of plugins on your website. In case this request fails to reach the server you might see plugin installation failed error.

How to Solve?

Install Required Plugins Manually – Try to install required plugins from WordPress plugins page (WordPress dashboard > Plugins > Add New > Search and install a plugin ).

In case one of the premium plugin (plugin available with Astra packages) installation fails, you can download it from the store account and then upload it to your website.

For example – Below are steps to manually install the Astra Pro plugin. Similarly you can install other premium plugins from the store.

  1. Log in to the store account.
  2. Go to Account -> Downloads.
  3. Download the Astra Pro plugin. You’ll get an installable zip file on your computer.
  4. On your WordPress website, install the zip from Plugins > Add New > Upload Plugin.
  5. Activate the plugin.

In case you still face the issue, get in touch with our support team.

Not the solution you are looking for? Check other articles, or open a support ticket.