Starter Templates – Plugin Installation Failed

One of the common errors that you might encounter while working with the Starter Templates Plugin is the pop up with “Plugin Installation Failed”. 

In this article, we’ll explain the possible reasons for this and help you resolve it so you can start building your website.

While working with Starter Templates, do you see a popup showing an error – “Plugin Installation Failed“? If yes, this article will explain the possible reasons for this error and how you can solve it.

Starter Templates are built with the free version of page builders (Elementor, Brizzy, Beaver Builder, and Gutenberg) and some other plugins. While importing a template, if these required plugins are not yet installed on your website, they will be automatically installed.

If one of these plugins fails to install for some reason, that’s the underlying cause why you might see this error message.


While we mentioned the underlying cause of the error, here’s the most likely explanation to why it happened.

AJAX Request Failed – When you click on the import button, an AJAX request is sent to our server. This request initiates the installation of plugins on your website. In case this request fails to reach the server you might see plugin installation failed error.

How to Solve?

Install Required Plugins Manually – Try to install required plugins from WordPress plugins page (WordPress dashboard > Plugins > Add New > Search and install a plugin ).

In case one of the premium plugins ( a plugin available with Astra packages) installation fails, you can download it from the store account and then upload it to your website.

Below are the steps to install Astra Pro from the store, you can do the same for other required plugins.

  1. Log in to the store account.
  2. Go to Account -> Downloads.
  3. Download the Astra Pro plugin. You’ll get an installable zip file on your computer.
  4. On your WordPress website, install the zip from Plugins > Add New > Upload Plugin.
  5. Activate the plugin.

*We’re always here to help, in case you’re  still facing issues, get in touch with our support team.

Not the solution you are looking for? Check other articles, or open a support ticket.