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Frequently Asked Questions

You can install Astra and other plugins on unlimited websites.

You will get a notification in your WordPress backend whenever an update is available. You can update it automatically with just a click.

We’re actively developing Astra Pro and the other plugins. You will get any improvements, new features and bug fixes we make in the plugin as free updates.

We take pride in providing professional, one to one support to our customers through the ticketing system.

Absolutely not! Astra will continue to work after a year too. We have annual fees, so that we can continue to provide updates and outstanding support. Once your license expires, you can still continue using the product. However, you will miss on the updates and support from us. If you are a lifetime customer, you are assured of lifetime updates and support from us.

No. Your website will remain intact even if you choose not to renew your license. You just won’t get updates and support from us.

Absolutely yes! You can upgrade your license at a prorated rate by visiting the Upgrades page in your accounts section on our store.

No! Elementor Pro and Beaver Builder Pro are products made by other developers. Therefore, we cannot include them within our plans. However, the ready-to-use website demos are created using the free version of Beaver Builder or Elementor and you do not need to purchase the Pro versions of the page builders to use them.

We firmly believe in and stand behind our products 100%. But we understand that it cannot work perfectly for everyone. If you are unhappy with your purchase, we will gladly refund your money. You can apply for a refund within 14 days of purchase.

No problem. Just get in touch with us and we will be happy to answer all your questions.

Astra Pro Addon is a plugin that extends the free Astra theme and adds more features in it.

The Mini Agency Bundle is a smaller package that comprises the Astra Pro Addon, WP Portfolio plugin, Starter Sites and the Ultimate Addons depending on the page builder the user uses.

Whereas, Agency Bundle offers readymade websites and includes all plugins that are used to build those sites. When you purchase Astra Agency Package, you don’t need to buy anything else separately.

In a nutshell, if you’re just looking for a solid and fast theme with easy options for customizations, go for Astra Pro Addon. And if you want to take a step further, need access to readymade websites and everything that is needed to build and deliver websites fast, purchase the Astra Agency package.

If you wish to stick around with a single page builder and need tools to enhance its possibilities and access ready-made website templates, purchase the Mini Agency Bundle.

The Astra Agency Bundle comprises of everything you need to build beautiful websites. It gives you access to the Astra Pro Addon, page builder addons, viz. Ultimate Addons for Beaver Builder and Elementor, Astra Premium Sites, Convert Pro, Schema Pro and WP Portfolio plugin.

Whereas, the Astra Mini Bundle is focused on the Page Builder you use. With the Astra Mini Bundle you can use the Astra Pro addon, the WP Portfolio plugin and access Astra Premium Sites and the Ultimate Addon for the page builder of your choice. You can read our article to know more about the Astra Mini Bundle.

Sure. You can upgrade just by paying the difference of what you have paid us already. Please read the further details here or get in touch with us and we will help you with the upgrade process.

No. Sorry, but we do not have a downgrading option for any of our products and packages on store

We continuously strive to add value for our Astra Agency customers. Most of the plugins we will build in the future will be available to our Astra Agency customers at no extra cost at all!

Sure! When you purchase the Astra Agency bundle or the Mini Agency bundle, all the included plugins will be available in your account for download. You will have an individual purchase key for every plugin so you will be able to use them on any site with or without the Astra theme.

Yes! You will get a separate license key/purchase key for each bundled plugin. Therefore, you can use the bundled plugins on any website – even if you are not using Astra.

The ready to use website demos are created using either Beaver Builder or Elementor.

All you will need to do is import the website using our Astra Premium Sites plugin that you will get after purchase. Make customizations as necessary and deliver the project. The ready websites are intended to give you a great jumpstart so you don’t have to start every project from scratch.

Of course. We’re working on new websites as we speak. In fact, we target to add few new websites in the library every month.

No! The premium website demos are built using our premium tools such as the Ultimate Addons for Beaver Builder or the Ultimate Addons for Elementor along with Astra Pro. These premium tools are made available within the Agency Bundles. Therefore, the premium website demos marked with Agency can only be given with the Mini Agency Bundle or the Agency Bundle.

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