Fixing Fatal Error / White Screen of Death

Fixing Fatal Error or White Screen of death is easy if your have FTP access of the website. Follow the steps below:

Step 1: Log into your server via FTP. If you need help with this, get in touch with your host.

Step 2: via FTP, navigate to {your_wordpress_site}/wp-content/plugins/ Here, find the folder that is related to the plugin you activated or updated. The name will be similar.

Step 3: Rename this folder. This will force WordPress to deactivate the plugin. For example: change the name from astra-addon to astra-addon-x.

Step 4: The problem should be resolved. If not, the plugin folder you renamed was not the culprit. Rename other plugin you suspect. Repeat the steps above until you find the culprit.

Step 5: Contact the developer of the plugin / theme.

Other Notes:

  1. Simplarly, you can rename the theme folder and checking if it caused the issue by navigating to
  2. If you need help with the FTP and this debugging, just contact your host and share this article with them. Generally, they will be happy to help you for similar errors.
Not the solution you are looking for? Check other articles, or open a support ticket.