Year In Review

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*In addition to our Premium support, enjoy features such as advanced customization options, pre-built Starter Templates, enhanced performance capabilities, and much more. Become a Customer Today!

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Got a pre-purchase query about Astra’s pricing plans, bundles, features, or any other details? We’re here to help!

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Support Redesign – Updated Basic Questions Form

Note: Astra Pro, Essential, and Business Toolkit subscribers receive premium support. As a Premium customer, you get assistance from our most experienced technicians, with an average response time of just 24 hours or less.

For even faster assistance, consider getting VIP Priority Support.

Free Support Tickets

Support Redesign – Multistep Support Ticket Form

🤗 Thank you for using our Astra theme! 

While we are eager to assist with questions about our products, please review the limitations of our free support.

Providing support for free users is resource intensive, so we only offer basic assistance, such as answering questions about the features and capabilities of our products. Our free support team works diligently Monday through Friday, with response times for free users typically taking between 2-3 days. Premium users benefit from 7 days a week support with faster response time, within 24 hours.

👉 Consider upgrading to a premium product for faster support and advanced features that save you time.

How We Support Our Free Users

✅ Free support includes:

  • Assistance with product installations, configuration, and use.
  • Answering questions about our plugins’ built-in features and functionality.

❌  Free support does not include:

  • Accessing your site to diagnose or resolve issues.
  • Troubleshooting general WordPress issues.
  • Testing for conflicts between Astra Theme/Pro and third-party plugins.
  • Faster response times to minimize your downtime.
  • 24/7 premium support, including weekends and holidays.

We appreciate your understanding and look forward to assisting you!

Before you submit a support ticket, please complete the following steps:

✅  Please check if the problem persists if you temporarily switch to another theme.

✅  Also, deactivate all plugins temporarily to see if it’s caused by some plugin installed.

If the problem is resolved after these steps above, activate the original theme and plugins again one by one until the problem returns. These steps will help you identify what is causing it.

Here is a video that explains the process. If you’re concerned the debugging process might break your website, take a backup. It takes just a few minutes.

Still, need help? Press the Next button.

Note: Premium plan customers get priority support from our most experienced technicians, with an average response time of just 24 hours or less.

For even faster assistance, consider getting VIP Priority Support with response times of 2 hours or less.

Need Faster Response Time?

Exclusive support service designed for VIP customers, ensuring faster issue resolution and a dedicated support hotline.

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REWIND

YEAR IN REVIEW

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