How to Deal with Update Issues in Astra Theme and Astra Pro Addon?

Are you facing issues while updating the Astra theme or Astra Pro Addon? We have listed down some issues users face and have provided the corresponding solution for the same. 

Please note that if everything else fails, you can ultimately update the theme or plugin manually. You won’t lose any of your data or settings while updating manually. How to Manually Update the Theme and Plugin?

Update Notification Not Available

Sometimes users might not see any update notification for the Astra theme or Astra Pro Addon plugin. To fix this issue for the Astra Pro Addon plugin you need to make sure you have the license for the plugin active. 

To re-authorize your license key, go to Appearance > Astra Options > Astra Pro License and paste the license key and click the Activate License button under your license key field. How to activate Astra Pro Addon license?

After that, visit the Updates page of the WordPress Dashboard and force check using the Check Again button a couple of times.

Or you can directly force check by visiting the following link a couple of times –

<your-site>/wp-admin/update-core.php?force-check=1

This would display any updates if they are not being rendered for your plugins page or themes page.

Update the respective Astra theme and Astra Pro Addon and you will be on the latest versions.

The Package Could Not Be Installed

While trying to Upload the plugin are you seeing the following error – Package could not be installed. The theme is missing the style.css stylesheet.

We have a detailed article on the same here.

PCLZIP Error

Are you seeing an error while updating the Astra Pro Addon plugin – Update Failed: The Package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record Signature.

This issue could be most probably due to zip format or due to the Server Disk Space issue.

We have a detailed article on the same here.

If the issue still persists, you can update the plugin manually to fix this issue, how?

Unable to Upload the Plugin from WordPress Dashboard

Are you on a live server and hosted on a server other than Windows? It could be possible that you do not have the correct permissions to upload the plugin.

So, to fix this issue you will need to contact your hosting service provider and ask them to make sure that you have the permissions to upload/remove/change files on the server through WordPress.

After your permissions have been updated you will be able to upload the plugin without any issues.

Fatal Error: Allowed Memory Size of Xxxxxxx Bytes Exhausted

This error could be due to numerous issues.

Mainly it could be due to the Memory Limit issue.

A quick fix for this problem could be by increasing your PHP memory limit. You can do that by adding this line to your wp-config.php file which can be found under your root WordPress folder, below the line. /* That’s all, stop editing! Happy publishing. */  –

define(‘WP_MEMORY_LIMIT’, ‘256M’);

If you do not have access to the files you can get in touch with the server admin or hosting provider so that they can make the necessary changes.

Manually Update the Theme and Plugin via Dashboard

Apart from the above issues, if any of the above solutions don’t work, you can always manually update the theme or plugin via FTP.

And the same goes for the plugin via the WordPress Dashboard, for this, you will have to visit the wp-content > plugins.

After that, you can remove and replace the existing Astra Pro Addon folder with the Astra Pro Addons’ unzipped file. This will install the Astra Pro Addon plugin on your website. Now visit the WordPress dashboard and activate the plugin from the Plugins > Installed Plugins.

Note: You won’t lose any of your data or settings while doing the same. This is the same process WordPress adopts but we are doing it manually.

Not the solution you are looking for? Check other articles, or open a support ticket.