Frequently Asked Questions​

Astra Pro is a plugin that extends the free Astra theme and adds some very useful pro features.

The Essential Toolkit is a package that comprises the Astra Pro addon, Starter Templates, and the Ultimate Addons depending on the page builder you want (Elementor or Spectra).

The Business Toolkit offers readymade websites and includes all plugins used to build those sites. When you purchase the Astra Business Toolkit, you don’t need to buy anything else separately.

If you’re looking for a solid and fast theme with easy customization options, go for Astra Pro. If you want to take things a step further, need access to readymade websites and everything required to build and deliver websites fast, purchase the Astra Business Toolkit.

If you want to use a single page builder and need tools to enhance its possibilities and access ready-made website templates, purchase the Essential Toolkit.

You will find a complete comparison here – https://wpastra.com/compare-pricing-plans/

The Essential Toolkit and Business Toolkit both offer the full range of tools and plugins you need to build high performance websites. But they do have differences.

The Business Toolkit includes everything you need to build beautiful websites. It gives you access to the Astra Pro addon, page builder addons – Ultimate Addons for Spectra and Elementor and premium Starter Templates. You also get free trials of SureTriggers Pro, CartFlows Starter, ZipWP Pro and SkillJet Academy!

With the Essential Toolkit you get access to premium Starter Templates and the Ultimate Addon for the page builder of your choice (Elementor or Spectra).

You can compare the Essential Toolkit and Business Toolkit here – https://wpastra.com/pricing/

Yes, Astra and our other plugins do have usage limits. For example, Astra has three license types, for 1, 10 or 1,000 websites. Other plugins have a similar license structure. Check individual pricing pages for full details.

We want our products to be as accessible as possible, to as many people as possible. Building one website? The single site license offers amazing value and access to all premium features. Building more than one site? A multiple site license provides the flexibility you need to build exceptional websites for yourself or for your clients.

No, you do not get the pro version of Elementor when you purchase a toolkit. You do get Ultimate Addons for Elementor and the pro version of Spectra though.

The free version of Elementor is sufficient to help you create amazing websites with Astra. If you want extra functionality, you could try Spectra or Ultimate Addons for Elementor (UAE) depending on the page builder you are using.

Spectra adds a selection of blocks and templates for the Gutenberg block editor. UAE does the same for Elementor.

You do not need additional plugins to create amazing websites with Astra. Using Astra and Starter Templates, you can create complete websites for almost any purpose. Here is the collection of website demos powered by Astra theme – https://wpastra.com/website-templates/

You can use external plugins if you like though. Astra is compatible with all popular plugins that follow the WordPress coding standards. Here are some recommendations – https://wpastra.com/recommendations/

All transactions are fully secure. All transactions are processed via Stripe and PayPal, both of which have their own robust security. We do not store any card details.

Any kind of payment information such as credit card or debit card data is not stored in any form by us or on any internal or external databases that are accessible to us.

Yes, we do have a refund policy! We firmly believe in and stand behind our products 100%. But we understand that it cannot work perfectly for everyone. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 14 days of your original purchase.

Also, kindly note that refunds may only be issued within 14 days of the purchase date. After 14 days, no refunds can be processed.

Please note that VIP Priority Support is non-refundable because of the immediate benefits it offers.

Additionally, refunds on renewal payments cannot be processed. We will send an email 2 weeks prior to your renewal date, so you can use this opportunity to cancel your subscription before the renewal payment is automatically processed.

The refund amount goes back to the original payment method used or to the user’s bank account. We do not use store credit.

We do not offer a trial version of Astra Pro or the Essential or Business Toolkits. However, we do offer a 14 day refund guarantee. After purchasing, you can use the premium features on your websites with the help of documentation and videos.

The 14-day-refund policy gives you adequate time to review the features and you have access to technical support in the meantime to answer any queries.

We offer a range of powerful free tools that make building websites faster and easier. The Astra theme is available for free on the WordPress repository. You can take a look at it here – https://wordpress.org/themes/astra/

You can also use the free Starter Templates by using the free plugin – https://wordpress.org/plugins/astra-sites/

You can check all our free plugins in the WordPress repository.

Yes, You will find a complete comparison between the plans here – https://wpastra.com/compare-pricing-plans/

We provide three packages – Astra Pro, Essential Toolkit and Business Toolkit. Other FAQ answers cover the differences in more detail or check the link above.

An annual plan allows you to use our products over a year. After that year, all the websites will remain fully functional, you won’t be able to access updates and support for them.

If you wish to continue getting updates and support, you must renew the license for the following year.

A lifetime license lets you use the product on websites with updates and support for a lifetime with a single, one-time payment. 🙂

All annual purchases come with auto-renewals as mentioned on our terms and conditions page – https://share.getcloudapp.com/v1uYND1A

We send an email four weeks before your renewal date so you can use the opportunity to cancel your subscription before the renewal payment is automatically processed.

If you want to cancel the auto-renewal, you can reach out to us.

Your website will remain fully operational even if you don’t renew your license. Renewing a license will ensure that you continue receiving plugin updates, technical support, and access to new features.

If you choose not to renew, your websites will remain as they are, and you can still use the existing widgets and features. You won’t have access to updates and technical support though. Owning an active license keeps your site up-to-date and secure.

In the case of the Essential Toolkit and Business Toolkit, you won’t be able to import premium templates to your websites once your license expires.

You will get update notifications for your plugins in your WordPress dashboard the same as any other theme or plugin. Please note you will require an active license to access the updates.

Yes, you can upgrade your existing plan. If you have an existing product with an active license, you can upgrade by paying the price difference between the two products.

Please read the further details here (which explain all the upgrade scenarios) or get in touch with us, and we will help you with the upgrade process.

No. We do not have a downgrade option for any of our products and packages in store.