What is the difference between VIP Care and Premium Support?
We’ve always wanted to offer the best support to our users. The default premium support assures responses within a day while VIP Care takes you higher up the queue and makes sure you are answered as soon as possible.
What can you expect as a part of our support?
We want to be there at every step to help you set things up with our products. You can refer to our support policy to know more.
Does VIP Care mean I get support on weekends?
Generally, our support hours are Monday to Friday. But, since you are a VIP customer, we are here to help you during weekends too!
How can I submit a VIP support ticket?
We have a separate form to identify tickets coming from VIP customers. You must submit a support ticket from the dedicated support page to make sure you are tagged and queued in the correct list.
How can I opt for VIP Care support?
If you are an existing customer and would like to upgrade your support to VIP care, you can purchase the membership from here.