Troubleshooting Steps ( with Health Check plugin )

Sometimes you might face unexpected errors on the site. In such cases, you can try with basic debugging steps to find out the culprit. You can even share this debugging results to support members from theme/ plugin, or on WordPress.org support forums.

You can create a staging site and perform basic debugging steps. But to check conflicts on the production/live site we strongly recommned to use Health Check & Troubleshooting plugin. 

Basic troubleshooting steps

Step 1: Switch the theme temporarily to standard WordPress theme like Twenty Nineteen
Step 2: If the issue still persists, deactivate all plugins for some time.
Step 3: If the problem is solved, activate the original theme and plugins again one by one until the problem returns. This will help you identify what is causing it.

If you’re concerned the debugging process might break your website, take a backup


Troubleshooting with plugin (Recommended)

 Health Check & Troubleshooting plugin allows –

  • Testing conflict with theme or plugins without affecting the view of your site.
  • Shows your PHP and MySQL versions.
  • Allows assembling information about WordPress and server configuration.
  • Troubleshooting mode allows deactivating and activating theme/plugin without affecting the visitor’s view for your site. This mode also shows the Notices on the site. 

How to use this plugin?

Step 1: Install and activate the Health Check & Troubleshooting plugin like any other WordPress plugin. This plugin is free and available on WordPress.org
Step 2: Go to Dashboard Health Check 
Options are available under different tabs. 

What plugin offers?

The plugin offers following tabs. Each tab is explained below –

Site Status 
It shows your site configuration. Make sure to resolve the issues as suggested under this tab.

Debug Information
Shows all the information about the site, theme, plugins, server, database, filesystem permissions etc. This information can be submitted to the support portal while reporting the issue. 

Troubleshooting Mode
Allows testing conflict cause and detects a particular theme or plugin causing it. You can debug things without affecting visitors view. This mode will be visible to you only. 

PHP Information tab
Shows a detailed configuration for the PHP installed on your site. Support representatives sometimes might ask about the PHP information and you can refer to this tab. 

Tools 
File Integrity – This is a security check that will compare WordPress files on the server with those delivered from WordPress.org If any files in WordPress are modified for the illegal purpose, it will be tracked using file integrity check

Mail Check –  Sometimes there can be the error in Contact Form not sending emails. This option allows you to check if mail is successfully sent from the site or not. If this check shows error there might be a problem in the server configuration.

Not the solution you are looking for? Check other articles, or open a support ticket.