Are you having trouble activating your Astra Pro license? Don’t worry.
This guide will help you troubleshoot common issues that might prevent the license activation form from appearing.
By following these steps, you’ll be able to activate your license and unlock the full potential of Astra Pro.
Why is the License Activation Form Missing?
There are several reasons why you might not see the license activation form in your WordPress dashboard.
1. Astra Pro plugin is not installed
Make sure you have installed and activated the Astra Pro plugin. See How to Install Astra Pro Addon plugin?
2. Astra Pro plugin is not able to find the theme installed on your website.
In rare cases, a theme conflict might prevent the license activation form from displaying correctly. This can happen if the theme folder is renamed. To verify and fix, follow the steps below:
- Login to the FTP of your website and go to wp-content/themes
- Ensure you have a folder: astra
- If it is something else, rename the folder back to astra (or just reinstall Astra theme)
Renaming the theme folder can be a cause of many problems. WordPress recognizes themes by the folder and it is strongly recommended not to rename folders unless there is the intention behind.
3. Astra theme has a stable version while Astra Pro has a beta/RC version or vice versa.
Check if the theme and the plugin both have a stable version. Else both should have a beta/RC version. Sometimes if the versions are different the license box does not display.
We hope this document has helped you troubleshoot the missing license activation form for Astra Pro. If you have any further questions or require additional assistance, feel free to leave a comment below.
